16 days old

Appointment Specialist

Mayo Clinic
Phoenix, AZ









Why Mayo Clinic

What if a career could change your life? Mayo Clinic has been ranked No. 1 hospital in the nation by U.S. News and World Report Best Hospitals 2016–17. Mayo Clinic Arizona is ranked No. 1 hospital in Arizona, with national ranking in 10 medical specialties. We are also the largest integrated transplant provider in the United States.

Mayo Clinic Arizona has 21 operating rooms. We offer a highly specialized, team-based approach, with 9 surgical specialty teams, including urology, gynecology, general/colorectal, plastics, ear-nose-throat, hepato-biliary transplant, cardiovascular-thoracic, neuro, and ortho surgery.

Staff reviews place Mayo Clinic on Glassdoor's Top 50 Best Places to Work in 2017 list.

Position description

Schedules appointments and coordinates creation of surgical procedures for the Main Operating Room at Mayo Clinic Arizona.
Accurately schedules the correct appointment and/or routes the caller to the appropriate clinical area for further scheduling. Position requires application of complex scheduling rules and ability to interpret rules and adjust schedules based on surgeon schedules, emergency cases, patient experience, and unique situations. Individual must be able to multi-task and toggle between multiple electronic applications for creation of an itinerary serving the best needs of the patient.


High school diploma or GED required.
Associate Degree preferred.

Two years of experience in healthcare is required.

Prior customer service required, preferably in a complex/multi-tasking environment or call center.
Prior computer experience required, preferably in an electronic scheduling environment with multiple applications.
Requires strong customer service and oral communication skills.
Computer literacy required (Windows, Word, Outlook).
Able to work independently with minimal direction.
Able to handle multiple tasks and meet daily deadlines.

Additional qualifications

Medical terminology preferred.

Internal applicants are required to attach their three most recent performance appraisals.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.51 per hour.

Benefits eligible



Full Time

Hours / Pay period


Schedule details

Three 12-hour shifts with rotating days off. Rotational weekend schedule.

Weekend schedule

Rotational weekend schedule.

Site description

Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.


Nursing, Office & Administrative Support

Job posting number



Karen Teetzel

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).


  • Healthcare
  • Operating Room
  • Infectious Disease
  • Obstetrics / Gynecology
  • Sports medicine
  • Emergency Medicine

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Appointment Specialist

Mayo Clinic
Phoenix, AZ

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Mayo Clinic
Phoenix, AZ

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