1+ months

RN - Care Management Supervisor

Mayo Clinic
Phoenix, AZ









Why Mayo Clinic

Minimum 2 years supervisory experience preferred. This RN Supervisor will supervise both RN Case Managers and Case Manager Assistants. The primary RN CM responsibilities will include Transition Planning and Utilization Management. Extend across the entire continuum of care (ambulatory, outpatient, Inpatient, post discharge, ED, and post-discharge from inpatient, SSO and ED. Experience with InterQual or Milliman preferred.

Position description

The Care Management RN Supervisor provides leadership, direction, and resource management and oversees day to day clinical operation of designated work areas providing guidance and support to clinical and support staff to ensure that quality patient or client focused care is delivered. The Care Management RN Supervisor effectively resolves utilization review issues, provides leadership in resolving psychosocial issues, and removes barriers and complexities for RN Case Managers to effectively facilitate safe transitional planning and follow up. Collaborates internally and externally to maximize patient flow and mitigate reimbursement issues. When appropriate, provides professional patient care utilizing the nursing process in collaboration with the patient/employee and interdisciplinary healthcare team. Internally collaborates with pre-certification, admitting, billing office, contracting staff, house supervisors, risk management, legal, HR, physicians, and specialty departments that impact needs during the patient encounter or employee services. Externally collaborates with health plans, providers, and vendors that impact needs during patient encounter. This individual has a strong working knowledge of CMS, regulatory compliance mandates, auditing agencies, OSHA, NCDs, LCDs and healthcare systems. This individual must demonstrate knowledge of the principles of growth and development of the life span and appropriately interpret information relative to the patient/employee’s needs. The Supervisor supports leadership through activities that includes development of staff, teaching community involvement, and participation in committees and research. The American Nurses Association of Nursing (ANA) Nursing Scope and Standards of Practice, the AAACN Ambulatory Care Nursing Administration and Practice Standards, the American Case Management Association (ACMA) Standards of Practice, the Occupational Health Nursing Association Standards of Practice and the ANA Code of Ethics for Nurses provides the basis for practice.


BSN Required, Masters Preferred. Master’s degree in Nursing, or a Bachelor’s degree in Nursing with a Master’s degree in a healthcare-related field.
Minimum of 2 years clinical experience in an inpatient medical setting.
Minimum of 2 years of supervisory experience preferred.
Leadership qualities and skills
Demonstrated problem-solving and analytical skills
Ability to work flexible hours.
Demonstrated verbal and written communication skills required.
Ability to adapt to unpredictable situations within the patient care setting. Ability to work autonomously and collaboratively in a team environment.

Additional qualifications

Knowledge of Medicare/Medicaid and other payer sources, benefits, and limitations. Strong inpatient utilization review knowledge related to status and process. Excellent communication and interpersonal skills and proficiency with computers. Working knowledge of Interqual and/or Milliman preferred.

License or certification

Current RN licensure required; Certifications held in Case Management and Occupation Health preferred.
Obtains and maintains specialty certification per area guidelines. (e.g. ACM-RN, CMM, COHN, COHN-S).
Other certifications as required by the department.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $3,127.20, based on a full-time position.

Benefits eligible



Full Time

Hours / Pay period


Schedule details

Monday - Friday, 8:00am-5:00pm

Weekend schedule

Share weekend on call duties.

Site description

Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.



Career profile


Job posting number



Marcia Edwards

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).


  • Healthcare
  • Engineering
  • Management
  • Quality Assurance / Safety
  • Therapy - Others
  • Medical Records, Informatics
  • Sports medicine

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RN - Care Management Supervisor

Mayo Clinic
Phoenix, AZ

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Mayo Clinic
Phoenix, AZ

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