1+ months

346010 Unit Coordinator NA WIN

Penn Medicine
West Chester, PA 19380
General Summary StatementCross trained position to be assigned either in a Unit Secretary or Nursing Assistant role. The Unit Secretary is responsible for general office management, clerical and receptionist duties on the Nursing Unit. The Unit Secretary facilitates order entry and processing coordinates administrative support activities. The Nursing Assistant position provides patient care under the direction and supervision of a Registered Nurse. Both the Unit Secretary and Nursing Assistant performs duties that support the operation of the nursing unit and adheres to Nursing Policies and Procedures and Organizational Goals and Objectives. Essential Duties and ResponsibilitiesUnit Secretary Communications and Customer Service1.\tWelcomes and greets patients and visitors to the unit.2.\tDemonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers and personnel from other departments.3.\tAnswers the phone promptly using proper telephone etiquette. Identifies self and unit. Refers phone calls to appropriate person and is reliable with messages.4.\tAssists visitors find patient rooms, staff members and other resources.5.\tFacilitates transport of patients at discharge.6.\tFacilitates the patient belongings process as needed, including that the handoff of belongings occurs at admission, transfer and discharge.7.\tFacilitates calls to physician on behalf of nurses, avoiding duplication.8.\tDemonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department based systems.9.\tUses unit specific communication tools and applies to practice. Checks email regularly and posts items at the request of nursing leadership. Seeks clarification from Nurse Manager or Director as needed.10.\tPerforms follow up phone calls to patients if requested by nursing leadership.11.\tPerforms customer service rounding and surveys for patients upon request of nursing leadership.12.\tAnswers call bells in a timely manner and communicates needs to responsible staff, or handles themselves if a simple request.13.\tFollows up to ensure that call bells have been addressed.

Education Training and Experience\nHigh School diploma or equivalent. Training and/or experience at an acute care facility or student nurse with hospital based clinical experience. Previous secretarial skills or healthcare experience preferred. Training and/or experience at an acute care facility or student nurse with hospital based clinical experience. Knowledge of medical terminology preferred.\n\nComputer skills required: keyboard, mouse use. Ability to complete data entry on clinical documentation screens. Ability to use email, and internet. Ability to successfully complete on the job training for CCH computer programs. Ability to understand English.\n\nLicensure/Certification \nCPR certification required. Certified Nursing Assistant desired, but not required.\n\nWork Environment and Hazards\nRisk exposure to communicable diseases and potentially hazardous materials and body fluids. May become involved in crisis situations.\n\nWork Contact Group\nChester County Hospital personnel, physicians, patients, and their families.\n\nSpecial Physical Demands\nSee ADA Form

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Posted: 2022-03-21 Expires: 2022-06-17

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346010 Unit Coordinator NA WIN

Penn Medicine
West Chester, PA 19380

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