1+ months

901000 Penn Health Referral RN

Penn Medicine
Philadelphia, PA 19104
  • Jobs Rated
The Physician Referral Nurse (RN)-Contact Center is responsible for answering telephone calls to the Penn Medicine Contact Center from consumers and healthcare providers. The Referral Nurse will assist the caller in navigating the Penn Medicine Health System by providing information and access to Penn Medicine providers, programs, services, educational seminars, events and resources. The Referral Nurse also performs outbound calls for the Web Marketing campaigns and pennmedicine.org submissions. The Referral Nurse will also facilitate Live Chat contacts originating from the Penn Medicine website. The Referral Nurse uses Marketing cross sells as part of the caller engagement to promote preventative health services and other programs, initiatives and events. The Referral Nurse supports the Penn Medicine Patient Signature Services via appointment and inquiry assistance for Penn Passport, Patient Facilitated Services, Executive Health and Penn Global Medicine. Second opinions are also facilitated for the international patient. The Referral Nurse will assist with routing triage for cancer related calls as well as cancer clinical trial referrals to the Abramson Cancer Center Clinical Trials Information Service. The Referral Nurse will assist referring healthcare providers with real time consultations with Penn Medicine providers. All calls and interactions are processed and documented via interactive software programs.

Degree Requirements and Minimum Experience Required: \n \n* Current Pennsylvania RN license required. \n* Bachelors preferred.\n* Minimum of 3-5 years of work experience in clinical nursing\n* Previous experience at Penn Medicine is preferred\n* Experience with telephone consoles, computers, public contact and patient education is preferred\n* 1 year of oncology experience preferred\n* Managed care knowledge preferred\n \nSkill Requirements:\n \n* Ability to work quickly while making accurate decisions.\n* Pleasing telephone voice and manner, good diction, acceptable grammar, good spelling.\n* Demonstrates initiative to learn the structure of Penn Medicine and the services, programs and clinical research available in the various clinical departments.\n* As is often the first contact with Penn Medicine for the general public and private practice physicians, exemplifies the highest level of guest relations; maintains courteous and helpful demeanor regardless of the manner of the caller.\n* Exercises keen judgment in dealing with sensitive and confidential information.\n* Makes appropriate decisions based upon presenting situation.\n* Upholds the highest standards of the nursing profession and work ethic within the framework of Penn Medicine√Ę€™s policies and procedures.


Jobs Rated Reports for Registered Nurse

Posted: 2020-01-08 Expires: 2020-03-07

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901000 Penn Health Referral RN

Penn Medicine
Philadelphia, PA 19104

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Registered Nurse
118th2018 - Registered Nurse
Overall Rating: 118/220
Median Salary: $70,000

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